Manuel Stagg

Full-Stack AI Solutions Architect

• Architect and ship MCP Neural Intelligence — an AI reasoning layer wired directly into clients' live CRM, telephony, financial and compliance systems through the open Model Context Protocol.
• Designed and operates an 83-agent MCP workforce (8 always-on core agents + 75 senior specialists on demand) that converts natural-language requirements into deployed, production systems.
• Engineered the diagnostic-plus-prescriptive pattern — every finding ships with the fix and the workflow that executes it — with human-in-the-loop approval and full audit trails.

• Owns the full lifecycle end-to-end: requirements, data model, backend, voice/agent layer, front end, SIT/UAT and continuous deployment — solo through to production.
• Built multi-tenant SaaS with strict tenant isolation, cost caps, model routing (Opus/Sonnet/Haiku) and observability across every deployment.
• Engineered and coded the reference architectures, multi-agent frameworks and system-integration patterns — with deep expertise in LLMOps, model routing and secure enterprise AI integration. Fully bilingual EN/ES.

Citi — Integration Platform (IP) Process Intelligence SME

• SME partnering with multiple Tech Teams on a wide range of initiatives — building new and incremental capabilities and integrations into the Citi Enterprise Architecture Methodology (CEAM) services and business processes.
• Designed and built tooling to perform periodic attestation of Conceptual and Target-State Process Models and Application mapping, plus Change-Management capabilities ensuring CEAM artifacts stay accurate and complete across all managed segments, geographies and products.
• Supported Citi Consent Order remediation — provided CEAM capabilities with consistent taxonomies aligned to the desired conceptual and target-state business-process models.

• Enhanced development of Citi Process Management (CPM) tooling, DataVerse, MetaVerse, Operating Fact Manager (OFM), Oracle Financial Services Analytics (OFSAA), Oracle Mantas transaction screening and Actimize — optimizing and fine-tuning rule sets.
• Tuned OFAC (Specially Designated Nationals) rule sets for North America and EMEA under United Nations Security Council requirements; ensured adherence to OCC, OFAC, UK HMT, UN and FinCEN and safeguarding against financial crimes.
• Engineered in alignment with the Solutions Development Life Cycle (SDLC), Modern Solutions Framework (MSF) and Agile/SCRUM — using advanced project-management techniques with Jama requirements management, Confluence pages and a Requirements Traceability Matrix (RTM).

• Provided technical oversight across systems and applications and managed application-support teams, applying skills across multiple apps-support areas.
• Drove controlled resolution of incidents and problems — prioritization, escalation to the right groups and root-cause analysis with follow-through to closure.
• Championed stability initiatives for application high availability (BAU) — stronger monitoring, failover and resiliency — handling incidents, problems and change at global enterprise level; calm and analytical on major incidents affecting critical systems.
• Gave technology and business management a holistic view of the production environment, partnering with senior business heads and consulting the primary application clients to understand their strategic objectives.
• Guided feedback reviews with development managers, tracking outstanding issues to closure — especially long-term strategic fixes — and contributed to strategy for apps support and related functional areas.
• Assessed risk on business decisions with strong audit and compliance awareness — safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, applying sound ethical judgment, and escalating and managing control issues with transparency.

Financial Crimes Risk Management (FCRM) — Individual Contributor SME

• Individual Contributor SME partnering with Financial Crimes teams — Fraud, Sanctions, KYC and AML — on a wide range of initiatives to build new and incremental capabilities and integrate them into FCRM systems and business processes.
• Ensured the bank adhered to legal and regulatory requirements — OCC, OFAC, UK HMT, UN and FinCEN — and was appropriately safeguarded against financial crimes that could impact the organization or its clients.
• Across Citigroup and SolomonEdwards (Silicon Valley Bank contract), wore multiple hats — led several project implementations and provided traceability and tracking of innovative software and data-warehousing solutions.
• Over three years, enhanced and optimized OFSAA (Oracle Financial Services Analytics), FircoSoft Continuity, Appian OnDemand Party Screening, Silent Eight machine learning, Oracle Mantas transaction screening and Actimize — fine-tuning rule sets.
• Tuned OFAC (Specially Designated Nationals) rule sets for North America, and EMEA (Europe, Middle East & Africa) rule sets under United Nations Security Council regulatory requirements.
• Engineered in alignment with the Modern Solutions Framework (MSF) and Agile/SCRUM principles and best practices, applying solid, advanced program-management techniques.